faq

Frequently asked questions

What are the washing instructions for the yarn ?


All our superwash yarn can be put in the washing machine on the gentle/wool cycle, however we feel it is kinder to handwash in luke warm water with a mild detergent or wool wash and lay flat to dry. Although every care has been taken during the process to remove any residue dye, occasionally a small amount may remain, therefore we recommend washing your item separately the first couple of times. Washing instructions can also be found in each product page.




How do I become a signed up member for free ?


From the home page select "Sign Up/Log In" button, from here you can sign up with Facebook, Google or Email, complete details and sign up.




How do I place an order ?


Go to the required product range page from the headers on the Home page, select your product, click up and down arrors for required quantity, click on "add to cart" or "Buy Now" Once you have added all your yarn to your cart, simply click the Bag icon in the headers and select the "view cart" button. This takes you into your cart where you can still edit your requirements. When you are happy select "checkout."




How do I make Payment ?


There are three simple payment options:- Credit/debit card - submit card details for immediate secure payment Paypal - link to paypal account for immediate secure payment *Manual Payment - Invoice submitted by us for payment within 30 days* * Option for wholesale shop owners only




Do you do custom orders ?


Yes I do. I am happy to create colourways from inspirational pictures / photo's or objects such as gem stones, flowers etc, or simply your favourite colours. You can even name your own colourway !!! For my shop customers, I am happy to dye exclusive ranges / colours.





Menu

CONTACT

  • Black Instagram Icon
  • Black Facebook Icon
  • Black Pinterest Icon

HELP

Newsletter

Subscribers receive news, updates and exclusive discounts.

© Kosy Kitchen Fibres. Proudly created with Wix.com